Having computer problems? Here are some general troubleshooting tips that might help.
THE COMPUTER IS SLOW
The most important thing to determine, with a slow computer, is whether it's the COMPUTER that's slow or the INTERNET.
Issues with internet connectivity can give the appearance that the computer itself is slow. Visit this website, MegaPath, for an internet speed test. If you get prompted to install Adobe Flash, go ahead and allow it as that software is required for the test to work. Download scores significantly below 1 Mbps can cause issues with websites loading slowly, and e-mail taking a while to download if you're using an e-mail program such as Outlook. It is not abnormal for upload scores to be significantly lower than download scores. However, an abnormal speed would result in it taking a long time to send e-mails with attachments. If you're unsure of the results, please contact us for clarification at firstname.lastname@example.org or 972-256-8935.
A way to determine the speed of the computer would be to examine how long it takes to boot into Windows from being restarted. A minute to two minutes is not overly abnormal. Also, how long does it take to open programs such as Word or iTunes?
If it feels like EVERYTHING being done on the computer is slow, there may be an issue that needs professional assistance. However, if it feels like only internet related tasks are slow, it could be an issue with the level of internet service.
I CAN'T CONNECT TO THE INTERNET
There are a number of reasons this may be occurring, so it's strongly recommended to contact us at email@example.com or 972-256-8935. However, here are some quick troubleshooting steps to try.
First, are there any other computers or devices that can't connect to the internet? This helps determine if the issue is just with the computer or is with the equipment used to connect. If no devices have internet access, a proper power cycling of the modem and router can usually resolve most issues being experienced.
Start by turning off all devices connected to the network (computers and printers for the most part). Next, turn off the modem and router. Usually this is done by unplugging their power cables. Sometimes the modem and router are combined into what's called a gateway, and only that device needs to be turned off. After everything is turned off, turn on JUST the modem. Wait for all the lights to be on and steady, and then turn the router on. Finally, go ahead and turn the rest of the devices back on and check for internet connectivity.